1. Introduction
Lykan Rides (website URL: lykanrides.com) values your trust and is committed to safeguarding your personal information. We provide bike rental and taxi services, ensuring a smooth and secure experience for our users. Please read this Privacy Policy carefully to understand how we collect, use, and protect your personal information while using our services.
2. Data Collected
Data Storage Location
We operate our servers in compliance with data protection laws, and all data is securely stored with providers who meet privacy and security standards.
Registration Data
When you register on our platform, we collect your name, email address, phone number, and any other details you provide during the registration process. You can manage your personal information by logging into your account and making necessary edits.
Rental Data
When you rent a bike or book a taxi, we collect information related to the rental, such as your chosen vehicle, rental dates, payment information, and service-related preferences. This data is used to complete your transaction and provide efficient service.
Support Data
If you have any issues or inquiries, you can submit a support request. The data you submit through our support system, including personal details and the nature of your issue, is used solely to provide assistance. We may store this data for resolving future issues and ensuring customer satisfaction.
Comments
If you leave comments on our website or review services, we collect the data provided, including IP address and browser details, to help with spam detection and improve service offerings.
Contact Form
Information submitted through our contact form is sent directly to our support team. This data is used exclusively for customer service purposes and is never shared with third parties.
Google Analytics
We use Google Analytics to anonymously track website usage and enhance user experience. No personally identifiable information is stored. You can opt out of Google Analytics tracking via this link: Google Analytics Opt-out.
3. Use of Personal Data
We use your personal data in the following ways:
To process bike rentals and taxi bookings.
To verify your identity and provide customer support.
To notify you of updates, special offers, or changes to our services.
To monitor the usage of our website and detect fraudulent activities.
To customize your experience based on your preferences and provide a personalized service.
4. Cookies
We use cookies to improve your experience while using our website. Cookies help us retain user preferences and enable features such as keeping you logged in and remembering rental details. You may disable cookies through your browser settings.
5. Who Has Access to Your Data
Only authorized Lykan Rides staff members can access your personal data to provide support or assist with rental services. We will not share your personal data without your consent, except as necessary for the performance of services.
6. Third Party Access to Your Data
Lykan Rides does not share your data with third parties, except when necessary to provide services. We work with trusted partners like payment processors and support platforms (e.g., Ticksy) who follow strict privacy and security policies. Your data may also be shared with external parties for the purposes of fraud prevention, dispute resolution, or as required by law.
7. How Long We Retain Your Data
We retain your personal data for as long as necessary to fulfill the purpose for which it was collected or as required by law. You can request the deletion of your personal information at any time by contacting our support team.
8. Security Measures
We use SSL/HTTPS encryption across our website to ensure the security of your data. In the event of a data breach, we will notify affected users and take appropriate steps to mitigate risks, including resetting passwords if necessary.
9. Your Data Rights
You have the right to:
Request an exported file of the personal data we have retained.
Request the deletion of your personal data (subject to legal and contractual obligations).
Access and update your account information.
If you are based in the European Union, you have the right to file a complaint with a supervisory authority.
10. Release of Your Data for Legal Purposes
We may disclose your personal information in response to lawful requests from government agencies, legal processes, or private litigants when necessary. We may also release data if we believe it is needed for the protection of legal rights, fraud prevention, or other legal reasons.